Terms & Conditions —
aywin Platform Rules

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context clearly requires otherwise:

By accessing the aywin Platform — whether by registering an Account, depositing funds, placing a wager, or simply browsing the site — you confirm that you have read, understood, and irrevocably agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and our Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease all use of the Platform and, if applicable, close your Account by contacting aywin customer support. Continued use of the Platform following any published amendment to these Terms & Conditions constitutes your acceptance of those amendments.

To register and maintain an Account on aywin, you must satisfy all of the following eligibility criteria at all times during your use of the Platform:

• You must be a natural person (not a corporation, trust, or other legal entity).
• You must be at least 21 years of age. aywin does not permit access to any individual under the age of 21 under any circumstances.
• You must be a resident of Indonesia or be accessing the Platform from a jurisdiction where online gambling is not expressly prohibited.
• You must have full legal capacity to enter into a binding contract under the laws applicable to your place of residence.
• You must not be a current employee, contractor, director, or agent of aywin, nor an immediate family member of any such person.
• You must not currently be subject to a self-exclusion agreement with aywin or any other gambling operator where such exclusion would extend to this Platform.
• You must not be accessing the Platform from a Prohibited Jurisdiction.

Each User is permitted to register and maintain one Account only on the Platform. The existence of multiple Accounts — whether registered under different names, email addresses, or payment methods — constitutes a material breach of these Terms & Conditions and may result in the permanent suspension of all associated Accounts and the forfeiture of any balances therein.

During registration, you agree to provide accurate, complete, and up-to-date information. You must promptly notify aywin of any change to your registered details by contacting customer support. aywin will not be liable for any loss or inconvenience arising from your failure to maintain accurate registration information.

You are solely responsible for maintaining the confidentiality of your Account credentials (username and password). You must not share your login details with any third party. aywin will treat any activity conducted through your Account as having been authorized by you, and you will be held responsible for all such activity.

• If you suspect unauthorized access to your Account, you must notify aywin immediately via live chat or email.
• aywin will never ask for your password via live chat, email, or telephone. Do not disclose your password to anyone claiming to represent aywin.
• We recommend enabling two-factor authentication (2FA) where available for additional Account security.

aywin operates under internationally recognized anti-money laundering (AML) and Know Your Customer (KYC) standards. We reserve the right to request identity verification documents at any point during your use of the Platform — including at registration, before processing any withdrawal, or following unusual Account activity.

Standard KYC documentation requirements may include, but are not limited to:

• Proof of Identity: A valid government-issued photo ID such as an Indonesian National Identity Card (KTP), passport, or driving license.
• Proof of Address: A recent utility bill, bank statement, or official correspondence dated within the last 90 days, clearly showing your full name and registered address.
• Proof of Payment Method: Documentation confirming ownership of the deposit method used (e.g., a screenshot of your BCA, BRI, BNI, or Mandiri mobile banking profile, or e-wallet account under your name).
• Source of Funds: In certain circumstances, aywin may request documentation evidencing the legitimate source of funds deposited on the Platform.

Withdrawal requests will not be processed until KYC verification is complete. aywin aims to complete standard KYC reviews within 30 minutes during business hours; complex cases may take longer. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension.

All deposits to your aywin Account are denominated in Indonesian Rupiah (IDR). aywin supports deposits via the following methods:

• Local Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), and Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

The minimum deposit amount is Rp 10.000. There is no maximum single deposit limit; however, aywin reserves the right to apply enhanced due diligence to deposits above defined thresholds as part of its AML obligations.

Deposits are credited to your Account in real time upon confirmation from the payment provider. aywin is not responsible for delays caused by third-party payment processors, bank system maintenance windows, or network congestion. If a deposit has not appeared in your Account within 30 minutes, please contact customer support with your transfer receipt.

Withdrawal requests may be submitted at any time through your Account dashboard. All withdrawals are processed exclusively to a payment method registered in your own name that matches the details on your verified Account. aywin does not process withdrawals to third-party accounts under any circumstances.

The minimum withdrawal amount is Rp 50.000. Standard withdrawal processing times are as follows:

• Local Bank Transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata): Typically processed within 5 minutes; subject to bank operating hours and interbank transfer windows.
• E-Wallets (OVO, DANA, GoPay, ShopeePay, LinkAja): Typically processed within 2–5 minutes, 24 hours a day.

aywin reserves the right to delay or withhold a withdrawal request pending completion of KYC verification, resolution of an ongoing Account review, or where there is a reasonable suspicion of fraudulent activity, bonus abuse, or breach of these Terms & Conditions. In such cases, aywin will notify the affected User and aim to resolve the matter within 72 hours.

aywin offers a range of bonuses and promotional offers to eligible Users from time to time. All bonuses are subject to the specific terms stated at the point of offer, in addition to the general bonus conditions set out in this clause. In the event of any conflict, the specific bonus terms take precedence.

• Bonuses are available to registered, verified Users only. aywin reserves the right to restrict bonus eligibility at its discretion.
• Unless stated otherwise, all bonuses carry a wagering requirement that must be completed before any portion of the Bonus Funds or associated winnings may be withdrawn.
• Wagering requirements apply to the bonus amount only, unless the specific promotion states that both the deposit and bonus amount must be wagered.
• Bonus Funds expire if the Wagering Requirement is not met within the stated validity period. Expired Bonus Funds are forfeited without compensation.
• Not all games contribute equally to Wagering Requirements. Slot games (including slot gacor — high-volatility, high-RTP slot titles) typically contribute 100%; live casino and table games may contribute at a reduced rate or not at all. The applicable contribution rates are published on each promotion's dedicated terms page.
• aywin prohibits systematic betting strategies — including but not limited to low-margin betting, matched betting, or arbitrage wagering — that are designed to circumvent Wagering Requirements. Accounts found to be employing such strategies may have their bonuses voided and winnings confiscated.
• Only one welcome bonus is available per eligible User, per household, per IP address, and per device.
• aywin reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that any change does not retroactively affect bonuses already actively claimed and in progress.

All bets and wagers placed on the aywin Platform are final once confirmed. Users are responsible for verifying the accuracy of all bet details — including selection, stake, odds, and market — before confirming any wager. aywin will not reverse or amend a confirmed bet on the grounds of user error.

The following general rules apply across all product verticals on the Platform:

• Sportsbook: All sports bets — including football (bandar bola markets covering BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and the Champions League), Asian Handicap, mix parlay (accumulator) betting, and Over/Under markets — are governed by the aywin Sportsbook Rules. In the event of an event cancellation, postponement, or abandonment, aywin's published rules for that specific sport and competition will determine settlement outcomes.
• Togel: Togel (Toto Gelap — Indonesia's traditional numbers-lottery format) draw results are sourced from the official output of the respective market operator (SGP, HK, SDY, Macau). In the event of a disputed result, the official published result from the originating market authority is final.
• Live Casino: All live dealer game outcomes are determined in real time by the game studio's certified equipment and dealt by a qualified live dealer. Technical disconnections that occur after a bet is confirmed do not entitle a User to a refund if the game round has been settled.
• Slots & RNG Games: All outcomes are determined by a certified Random Number Generator (RNG). The theoretical return-to-player (RTP) percentage for each game title is available within the game's information panel. aywin does not manipulate RNG outcomes.
• Maximum payout limits per bet, per day, and per product category apply. These limits are published in the aywin Help Center and may be updated periodically.

The following conduct is strictly prohibited on the aywin Platform. Breach of any of the provisions in this clause constitutes a material breach of these Terms & Conditions and may result in immediate Account suspension, permanent ban, and forfeiture of all Account balances:

• Registering more than one Account on the Platform, whether in your own name or under any alias, pseudonym, or third-party identity.
• Providing false, misleading, or incomplete information at any point during registration, KYC, or any other Platform interaction.
• Using the Platform if you are under 21 years of age.
• Accessing the Platform from a Prohibited Jurisdiction using a VPN, proxy, or other IP-masking technology.
• Using the Platform to launder money, fund terrorism, or facilitate any other criminal activity.
• Exploiting software bugs, glitches, or technical errors in the Platform's games or betting systems to gain an unfair advantage. Any winnings derived from such exploitation are void.
• Engaging in coordinated betting activity, match-fixing, or any form of sports integrity abuse.
• Harassing, threatening, or abusing aywin customer service staff or other Platform users.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software, security measures, or data.

aywin reserves the right to suspend, restrict, or permanently close any Account at its sole discretion — with or without prior notice — in circumstances including but not limited to: breach of these Terms & Conditions, suspected fraudulent activity, failure to complete KYC verification, or where continued Account operation poses a legal, regulatory, or reputational risk to the Platform.

Upon permanent Account closure initiated by aywin for cause, any genuine funds (excluding Bonus Funds and voided winnings) held in the Account at the time of closure will be returned to the Account holder via the original deposit method, subject to completion of identity verification.

Users may request voluntary Account closure at any time by contacting aywin customer support. Voluntary closure requests will be processed within 24 hours. Any pending withdrawal requests at the time of closure will be honored, provided KYC requirements have been satisfied.

To the fullest extent permitted by applicable law, aywin, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits arising from a technical fault, system outage, or communication failure not caused by aywin's willful misconduct.
• Losses resulting from unauthorized access to your Account due to your failure to maintain the security of your login credentials.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers, banking system maintenance, or network infrastructure issues outside aywin's reasonable control.
• Any loss or damage arising from your reliance on information published on the Platform, including odds, statistics, or game results, which may be subject to error or delay.

aywin's total aggregate liability to any User in connection with any single incident or series of related incidents shall not exceed the total value of funds deposited by that User in the 30-day period preceding the relevant incident.

aywin is committed to protecting the personal data of all Users. The collection, processing, storage, and use of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference.

By registering on the Platform, you consent to the processing of your personal data in accordance with our Privacy Policy. You have the right to access, correct, and request deletion of your personal data at any time, subject to aywin's legal retention obligations under applicable AML and KYC regulations.

aywin does not sell, rent, or share your personal data with unauthorized third parties. Data may be disclosed to regulatory authorities, law enforcement agencies, or payment processors where required by law or necessary to prevent fraud.

aywin is firmly committed to promoting responsible gaming across all aspects of its Platform. We provide a comprehensive suite of player protection tools, including deposit limits, loss limits, session time limits, reality checks, and self-exclusion options. These tools are available to all registered Users at any time, free of charge, through the Account settings panel.

If you believe that your gambling behavior is causing harm to yourself or others, we strongly encourage you to make immediate use of these tools and to seek professional support. Full details of all available responsible gaming measures are published on our dedicated Responsible Gaming page.

• aywin enforces a strict 21+ age policy. Any Account found to be held by a person under 21 years of age will be immediately closed and all funds returned to a parent or guardian.
• Self-exclusion requests are actioned within 24 hours and can be applied for periods of 1 month, 3 months, 6 months, 1 year, or permanently.
• aywin does not extend credit to Users for the purpose of gambling. All bets must be placed from existing Account balance.

aywin reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a change is material — affecting Users' rights, obligations, or the fundamental nature of the service — aywin will provide reasonable advance notice by publishing the updated Terms on this page and, where practicable, by notifying registered Users via email or in-platform notification.

The date of the most recent update is displayed at the top of this page. Your continued use of the Platform following the publication of any amendment constitutes your binding acceptance of the revised Terms & Conditions. If you do not accept any amendment, you must cease using the Platform and request Account closure before the amendment's effective date.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with the laws of the jurisdiction in which aywin is licensed and regulated internationally. For the avoidance of doubt, the United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

In the event of any dispute between you and aywin, we encourage you to first contact our customer support team to seek an informal resolution. aywin aims to acknowledge all formal complaints within 24 hours and to resolve them within 14 business days.

If a dispute cannot be resolved informally, it shall be referred to binding arbitration under the rules of a mutually agreed internationally recognized arbitration body. Each party shall bear its own legal costs unless the arbitrator determines otherwise.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, please contact the aywin support team through any of the following channels:

• Live Chat: Available 24/7 directly through the Platform. Average first-response time under 60 seconds.
• Support Email: [email protected] (plain text — not a clickable link). Responses within 24 hours.
• Operating Hours: 24 hours a day, 7 days a week, including public holidays. Support is available in both English and Bahasa Indonesia. All times referenced in correspondence default to Western Indonesia Time (WIB, UTC+7).

Formal written complaints should be submitted via email with the subject line "Formal Complaint — [Your Account Username]" and should include a clear description of the issue, the relevant date(s), and any supporting documentation.