aywin is committed to handling your personal information with transparency, integrity, and the highest standards of data security. This Privacy Policy explains precisely what data we collect, how we use it, who we share it with, and what rights you hold as an aywin member.
aywin ("we", "us", "our") operates the online betting and gaming platform accessible at aywin.cam. We take the privacy of our users seriously and are committed to protecting the personal data of every individual who accesses or uses our services.
This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by aywin. It applies to all users of the Platform, including registered account holders and visitors browsing the site without an account. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
By accessing the Platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform immediately.
This Policy was last updated on January 1, 2026. We will notify registered users of any material changes via email or in-platform notification. The most current version is always published at aywin.cam/privacy-policy.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, phone number, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | aywin, the entity that determines the purposes and means of Processing Personal Data collected through the Platform. |
| "Data Processor" | Any third party that Processes Personal Data on aywin's behalf, including payment processors, KYC verification providers, and cloud infrastructure partners. |
| "User" / "You" | Any natural person who accesses, browses, registers on, or uses any feature of the aywin Platform. |
| "Cookies" | Small data files stored on your device by the Platform for the purposes of session management, preference storage, analytics, and fraud prevention. |
aywin collects the following categories of Personal Data in connection with your use of the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., Indonesian KTP number), passport number, photograph. |
| Contact Data | Email address, mobile phone number, registered residential address. |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records. |
| Account Data | Username, encrypted password, account preferences, session logs, betting history, bonus usage records, responsible gaming settings. |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone, session duration, page interaction data. |
| Communication Data | Records of live chat conversations, support ticket correspondence, and email exchanges with the aywin customer support team. |
| Usage Data | Games played, bets placed, markets accessed, promotional content viewed, navigation paths within the Platform. |
We do not collect special categories of sensitive Personal Data (such as health information, biometric data, or religious beliefs) unless explicitly required by law or requested as part of a responsible gaming self-assessment process that you voluntarily initiate.
aywin collects Personal Data through the following mechanisms:
You are under no obligation to provide your Personal Data to aywin. However, failure to supply mandatory information — particularly at the registration and KYC stages — will prevent us from providing our services to you.
aywin processes your Personal Data on the following legal grounds, depending on the nature of the Processing activity:
aywin uses the Personal Data it collects for the following purposes:
aywin does not use your Personal Data for automated decision-making processes that produce legal or similarly significant effects without human review. Where automated screening flags an account for review, a qualified member of our compliance team will conduct a manual assessment before any consequential action is taken.
aywin does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We may, however, share your data with the following categories of recipients in the circumstances described below:
aywin uses cookies and similar tracking technologies to deliver, secure, and improve the Platform experience. The following categories of cookies are in use:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Maintain your login session, protect against CSRF attacks, enforce responsible gaming settings, and ensure basic Platform functionality. | Yes — cannot be disabled |
| Performance & Analytics | Measure page load times, track user navigation flows, and identify technical errors. Data is aggregated and anonymized. | Optional — consent required |
| Functional | Remember your interface preferences, language settings, and last-visited game categories. | Optional — consent required |
| Fraud Prevention | Detect unusual behavioral patterns, identify multiple accounts sharing a device or IP address, and flag potentially fraudulent sessions. | Yes — essential for security |
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary or fraud-prevention cookies may impair the security and functionality of the Platform. aywin does not use cookies to serve third-party advertising networks or retargeting campaigns.
aywin retains Personal Data only for as long as necessary to fulfill the purpose for which it was collected, subject to applicable legal retention obligations. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized in accordance with our internal data destruction procedures.
aywin implements a comprehensive range of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
While aywin employs robust security measures, no data transmission over the internet or electronic storage system is entirely risk-free. You are responsible for maintaining the confidentiality of your account credentials and for notifying aywin immediately if you suspect unauthorized access to your account.
Subject to applicable law and certain legal exceptions, you hold the following rights in relation to the Personal Data aywin holds about you. To exercise any of these rights, please contact us using the details in Section 16.
aywin will respond to all valid data rights requests within 30 days of receipt. In complex or multiple requests, this period may be extended by a further 30 days, with prior notification to you. Identity verification will be required before any request is actioned to protect against unauthorized disclosure.
aywin's Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store Personal Data from any person under the age of 21. If you are under 21, you must not access or use the Platform or provide any Personal Data to us.
If aywin becomes aware — through KYC verification, parental notification, or any other means — that Personal Data has been collected from an individual under the age of 21, we will take immediate steps to close the associated account, delete all related data, and return any deposited funds to an appropriate guardian, in accordance with our age verification procedures.
Parents and guardians who believe their child has registered on the Platform are encouraged to contact us immediately at the support email address provided in Section 16. We take underage access extremely seriously and will act promptly on any verified report.
The aywin Platform may from time to time contain integrations with or references to third-party services — such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Pocket Games Soft, Microgaming, NetEnt), live streaming providers, or payment gateway interfaces. Where such third-party services process your data, they do so under their own privacy policies, over which aywin has no control.
aywin is not responsible for the data practices of third-party game studios, payment processors acting as independent controllers, or any other external service. We encourage you to review the privacy documentation of any third party whose services you access through or in connection with the Platform.
aywin is an internationally regulated platform and may process or store Personal Data on servers located outside of Indonesia. Where Personal Data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that available in Indonesia, aywin will implement appropriate safeguards — such as standard contractual clauses or equivalent legally recognized transfer mechanisms — to ensure your data continues to be protected to a consistent standard.
By using the Platform and submitting your Personal Data, you acknowledge and consent to the potential transfer of your data to overseas jurisdictions in accordance with this Section and the safeguards described herein.
aywin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. The effective date at the top of this page will be updated accordingly whenever a revision is published.
Where a change is material — for example, a significant expansion of the categories of data we collect or a new category of third-party disclosure — we will provide advance notice to registered users via email or in-platform notification at least 14 days prior to the change taking effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
We recommend reviewing this Privacy Policy periodically. The current version is always accessible at aywin.cam/privacy-policy and is the definitive statement of aywin's data handling practices at any given time.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which aywin handles your Personal Data, please contact our Data Protection team using the following details:
If you are not satisfied with aywin's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Request a full copy of the Personal Data aywin holds about you at any time, along with a clear explanation of how that data is being used.
Have inaccurate or outdated Personal Data corrected promptly — simply contact support and we will update your records without delay.
Request deletion of your Personal Data where it is no longer necessary — subject to our regulatory retention obligations under AML and KYC law.
Receive a structured, machine-readable export of your Personal Data for transfer to another service provider of your choice.
Object to Processing based on aywin's legitimate interests — including profiling for direct marketing — and we will cease such Processing unless compelling grounds exist.
Withdraw consent for any consent-based Processing — such as marketing emails — at any time through your account preferences, without affecting prior lawful Processing.
Every byte of data exchanged between your device and aywin is protected by TLS 1.2+ encryption — the same standard used by international banks and leading financial institutions.
aywin has never sold, rented, or traded user Personal Data to third-party advertisers or marketing networks. Your information is used exclusively to operate and improve the Platform for your benefit.
We retain your data only as long as legally required or operationally necessary. Once the retention period expires, all data is securely deleted or irreversibly anonymized per our internal destruction protocols.
Personal Data is accessible only to authorized staff who need it to perform their specific role. All aywin employees with data access are bound by confidentiality agreements and undergo regular privacy training.
Promotional communications are sent only with your explicit consent. You can unsubscribe from all marketing at any time through your account settings, and your decision is actioned immediately.
aywin's data protection practices are aligned with internationally recognized frameworks. We review our privacy controls annually and engage independent security auditors to assess our compliance posture.
Our support team is available around the clock to address any data-related concern. You can also review our full Terms & Conditions or visit our FAQ for quick answers.
21+ only. Gambling involves financial risk — please play responsibly. Read our Responsible Gaming page for player protection tools.